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All Booked Up

We answer the calls, book the appointments, and keep your crews working.

We answer like we work for your company and book the appointment straight into your calendar.

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Home service technician welcomed at a front door by a homeowner in warm morning light

7 days a week, nights, weekends, and holidays. Month to month, cancel anytime.

The math on one missed call.

The call already cost you. Whether it becomes a job comes down to who answers.

62%

of calls to home service companies go unanswered

$1,200

average value of one booked job

78%

of customers buy from whoever answers first

Missed calls don't show up on a P&L. That doesn't mean they aren't costing you.

Three services built for people who run home service companies.

Three services for three different needs. Pick the one that fits how your business runs.

Your line is always covered.

Call Receptionist

Every call picked up and handled your way, with the message to you right away.

For you if: calls are going to voicemail and you don't have a front desk.

Booked fast, before they move on.

Appointment Setting

We qualify the call and set the appointment in your system on the spot.

For you if: plenty of calls come in, and not enough turn into appointments.

A trade-trained assistant, dedicated to you.

Dedicated Assistant

One person answering, booking, dispatching, and handling the admin behind it.

The office person you were about to hire, without the payroll.

For you if: the phone is handled but everything behind it is stacking up.

What your caller actually hears.

We write the script with you on the kickoff call. You approve every line before we take a single call.

  1. 1

    Your greeting, not ours.

    Callers hear your company name and the same welcome your front desk would give them.

  2. 2

    The questions that qualify.

    We ask what your office would ask, so nothing gets booked that shouldn't be.

  3. 3

    Your answers on price.

    The pricing answers you gave us, and nothing invented.

  4. 4

    You decide the handoff.

    A message, a warm transfer, or an appointment on your calendar.

  5. 5

    A note your tech can use.

    What the caller said, in their words, attached to the appointment.

Click on the phone to hear how we sound on the phone

Hear how we answer.

Press play. This is what your callers hear when we pick up.

Answering service, done the way home services needs it.

You forward your line, we pick up, and you decide which calls come to you.

Every call gets picked up.

No ringing out, no caller wondering if anyone works there.

Transferred live or sent as a message. Your call.

We qualify the caller, then either put them through to you or text you the details, whichever you asked for.

Nights, weekends, and holidays included.

Somebody picks up when your office is closed, so the caller never starts dialing down the list.

Booked fast, before they move on.

Your customer decides in minutes, not days. Whoever gets to them first usually gets the work.

However they reach you, it gets handled fast

  • Phone calls.
  • Text messages.
  • Email.
  • Web chat.
  • Web form requests.

What happens on the call

1

Confirm the job is yours to take.

Address, service area, property type. Booking something your crew can't take is worse than not booking it.

2

Get it on the calendar.

A window your crew can actually make, with the drive time you told us about.

3

Confirm it so it holds.

Everything gets confirmed before we hang up, so the booking doesn't fall apart between now and the visit.

Booked the right way or you don't pay

Every setter sits behind a quality assurance team. They pull real bookings, listen to the call, and check it against the rules you approved.

Download the scorecard we use on every booking.

  • A booking that breaks your rules doesn't get billed

  • Coaching goes back to the setter that week, not at a quarterly review

  • You can listen to the call attached to any appointment

Where the appointments land.

The appointment lands in the software you already run, with the notes attached.

If your team books in it, we book in it.

ServiceTitan
Housecall Pro
Jobber
Workiz
GoHighLevel
DripJobs
Service Fusion
Monday
FieldPulse
Vonigo

Attached to every appointment

  • Job type and the customer's own description of the problem
  • The appointment window and the address
  • Whether it's an estimate or a service call

A trade-trained assistant, dedicated to you.

One person assigned to your account who learns your business the way an office hire would.

One personnot a rotating queue
Flat rate20, 30, or 40 hours a week
Whatever you needphones, dispatch, permits, invoicing

Your dedicated assistant runs the back office. You run the company.

The whole office side of the business, handled by someone who knows your trade.

On the phone

Answering your line, booking appointments, and calling back the requests that came in overnight.

Keeping crews moving

Dispatching, rescheduling as jobs run long, and getting the right tech to the right address.

Paperwork

Pulling permits, filing what needs filing, and the admin nobody wants to do.

Getting you paid

Invoices out the same week the job closes, and a follow up to anyone who hasn't paid yet.

Follow up

Chasing the requests that never booked and the customers who went quiet.

After the job

Review requests to every customer your crew finished, and the best responses written up as testimonials for your site and socials.

One assistant instead of one more salary

Most of the owners who end up here were three weeks from hiring an office person.

Getting started

A full-time office hire

Post the job, screen it, interview it, train it on your trade.

A dedicated assistant

Already trained on home services. Kickoff call, then live.

When they're out

A full-time office hire

You're back on the phone between jobs.

A dedicated assistant

Trained backup agent is already up to speed on your account and ready to go.

Slow season

A full-time office hire

Same salary either way.

A dedicated assistant

Move down a plan. You're not carrying 40 hours you don't need.

Busy season

A full-time office hire

One person, one set of hands, a lot of overtime.

A dedicated assistant

Move up a plan, or add a second assistant for the season.

Trades we already know.

Home services is all we do. If you're in the trades, you're in the right place.

Home maintenance and repair

Plumbing · HVAC · Electrical · Handyman services · Roofing repair and replacement · Pest control

Home improvement and renovation

General contracting and renovations · Kitchen and bathroom remodeling · Basement finishing and remodeling · Window and door replacement and installation

Cleaning services

Residential cleaning · Carpet and upholstery cleaning · Pool cleaning and maintenance · Gutter cleaning and maintenance

Landscaping and exterior

Landscaping and lawn care · Tree trimming and removal · Deck building and maintenance · Fencing installation and repair

Specialized home services

Home security installation and monitoring · Smart home automation · Solar panel installation and maintenance · Water damage restoration and mold remediation · Home inspection

Moving and storage

Moving services · Junk removal · Dumpster services

What it costs.

You pay for coverage, not for a salary, a desk, payroll taxes, and the weeks it takes to train somebody.

How pricing works

  • Call ReceptionistPer minute
  • Appointment SettingPer appointment booked
  • Dedicated AssistantFlat rate, 20, 30, or 40 hours a week

We quote it on a short call. You'll know what it costs before you hang up.

Month to month. No long-term contracts.

Included on every account

  • Your script, your questions, your rules

  • Real emergencies go straight to your on-call person

  • Every call logged where you can see it

  • Bilingual coverage, English and Spanish

Go live in days, not weeks.

One kickoff call to build your script and connect your CRM. Most accounts are live within 72 hours.

See how it works
Booking specialist on a headset mid call, an open calendar on her laptop
Two agency colleagues laughing over a laptop at a bright shared desk

Running a marketing agency?

White label the whole thing. Your brand, your pricing, your margin, and a client who thinks you're the hero.

Using ABU has been a great boost to our business! More Jobs and reduced costs. Can't beat that!

Mitch H.

Owner, Junk Masters

Junk Masters

Questions owners ask us.

  • No, and that's the point. We answer with your greeting, using the pricing and scheduling answers you approved. We stay invisible.

  • Live, on the same ring your own front desk would. A call that rings out is the whole problem we were hired to fix, so we don't let it ring out.

  • You tell us what counts as one and who to reach. We write that escalation into your account, so a burst pipe at midnight gets your on-call tech instead of a message in a queue.

  • Yours. We book in the system you already run so your dispatcher sees the appointment the second it's set. There's nothing new for you to buy or learn.

  • That's how most companies start. Forward after-hours calls first, look at what got booked while you were asleep, then decide whether we should have the daytime line too.

  • Tell us and it's updated. It's your script. Three months in, six months in, doesn't matter.

  • No. Most owners start with answering and move up when the bookings show up. Because each one includes the one before it, moving up adds work to the same account instead of starting a new one.

  • That depends on which of the three you want and on your call volume and hours, so we quote it on the call rather than guess at it here. It's month to month, and you only pay for what you use. Book fifteen minutes and you'll have a real number.

Let's get your phone covered.

Book a call. Tell us your call volume and the hours you need, and we'll show you how it would work for your business. You'll know what it costs before you hang up.

Schedule a call